| Asset Management |
Asset Management helps reduce the total cost of ownership of assets and increase return on investment by aligning assets to business needs. Asset management systems maintain detailed information on IT assets and support IT investment planning and control, reducing the gaps between the business, financial, and technology views of IT
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| Automated Mainframe Information Security Support |
Automated Mainframe Information Security Support provides the skills and knowledge to implement and operate automated Information Security products for mainframe computers.
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| Biometrics |
Biometrics is the science and technology of authentication (i.e. establishing the identity of an individual) by measuring the subject person's physiological or behavioral features. As applied to Information Technology (IT), biometrics refers to technologies for measuring and analyzing human physiological characteristics such as fingerprints, eye retinas and irises, voice patterns, facial patterns, and hand measurements, usually for purposes of increasing IT security through access control.
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| Business Case Analysis |
The business case analysis is the vehicle utilized to qualify and quantify a specific project or program. The purpose of a business case is to develop a strategy to market an idea or project to a business or funding authority. Areas addressed include analyzing the cost/benefit position in order to obtain funding approval to initiate or continue a project. The business case methodology formally demonstrates the value to the enterprise of the project or concept being presented.
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| Business Process Reengineering |
Business Process Reengineering (BPR) and Change Management Implementation (CMI) are terms used to describe an approach to achieving organizational transformation and significant process improvement over a short period of time. It requires vision, will power and a comprehensive approach to change that includes leadership at the top levels of management; process improvement orientation based on measurable results; change management strategy; sound methods for redesigning work processes; enhanced utilization of technology, and continuous improvement.
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| Capacity Planning |
Capacity planning is estimating the space, computer hardware, software and connection infrastructure resources that will be needed over some future period of time. Successful capacity planning makes those trade-offs between the present and the future that prove to be the most cost-efficient.
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| Change Management |
The processes employed to ensure that changes are implemented in a visible, controlled and orderly fashion. Activities include (1) defining and instilling new values, attitudes, norms, and behaviors within an organization and overcoming resistance to change; (2) building consensus among customers and stakeholders on specific changes; and (3) planning, testing, and implementing all aspects of the transition from one organizational structure or business process to another.
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| Compliance with Interoperability Standards |
Compliance with interoperability standards support is focused on ensuring adherence to interoperability standards as required for each organization. Interoperability is the ability of two or more systems or components to exchange information and to use the information that has been exchanged. Standards define common elements, such as user interfaces, system interfaces, representations of data, protocols for the exchange of data, or interfaces accessing data or system functions.
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| Computer Aided Design / Engineering / Manufacturing (CAD/CAE/CAM) |
Computer Aided Design (CAD), Computer Aided Engineering (CAE) and Computer Aided Manufacturing (CAM) are computer based interactive graphics systems used to design and analyze objects, manage the engineering data associated with the objects, and control the manufacturing of these objects. A CAD/CAM/CAE system provides functionality to support collaborative product designs, allow seamless integration of parts and generates manufacturing data and visual aids.
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| Computer Center Facilities Management and Maintenance Facilities |
Management and Maintenance provides the services provisioning of the “brick-and-mortar” facilities that host data centers and ancillary network services. The focus is on providing conditioned power, failover power, HVAC, fire suppression, entry/access/physical security, and redundant communications paths to multiple providers to ensure the highest availability to network resources and applications
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| Computer Center Systems Administration |
Computer Center Systems Administration includes Security Administration, Service Monitoring and Control, Job Scheduling, Network Administration, Directory Services Administration, Print and Output Administration, and Storage Management. The design, development and delivery of this function are determined by the size and architecture of the organization.
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| Computer Center Technical Support |
The Technical Support area encompasses the services required to maintain the IT infrastructure necessary for operations of a data center.
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| Computer Security Awareness and Training (CSAT) |
CSAT is set of activities that provide users with the background and rationale for security and security controls, and the skills to use security software tools, mechanisms or controls correctly.
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| Computer Security Incident Response (CSIR) |
A countermeasure implemented for the purpose of correcting or mitigating the impacts of a security-related issue. To address computer security threats, incident response has become widely accepted and implemented in government and industry. Incident response is comprised of analyzing the incident data, determining the impact of the incident, evaluating work-arounds, patches, and corrective measures to limit the damage to the organization and restoring normal services
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| Computer System Administration Management and Maintenance |
Computer Systems Administration is the management of the hardware and operating system software in the UNIX, Windows and server environments. The term “administration” refers to a wide scope of critical activities that are typically organized into functional areas. Each functional area is responsible for the management, execution, and reporting of a related set of activities.
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| Configuration Management |
Configuration Management (CM) is a structured methodology for controlling system baselines and network implementations as they evolve through a program life cycle. Three critical aspects of this process are the concepts of changes being made against controlled baselines; the documenting and validating proposed changes; and classifying and evaluating changes according to their content and impacts.
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| Contingency Planning/ Disaster Recovery |
Contingency Planning is the process of developing advance arrangements and procedures that enable an organization to respond to an event that could occur by chance or unforeseen circumstances. Disaster Recovery is defined as those activities and programs designed to return the entity to an acceptable condition or the ability to respond to an interruption in services by implementing a disaster recovery plan and restore an organization's critical business functions.
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| Continuity of Operations (COOP) |
A Continuity of Operations Plan provides guidance on the system restoration for emergencies, disasters, mobilization, and for maintaining a state of readiness to provide the necessary level of information processing support commensurate with the mission requirements/priorities identified by the respective functional proponent. This term traditionally is used by agencies to describe activities otherwise known as Disaster Recovery, Business Continuity, Business Resumption, or Contingency Planning
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| COTS Software Products and Support |
Commercial Off-The-Shelf (COTS) Software Products and Support provides the office automation tools and support to manage and audit the information required to manage (COTS) software products.
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| Data and/or Media Management |
Data Management is the process of managing data throughout its lifecycle from conception until disposal. This includes library planning for archiving/retrieval of offline data either tape or optical devices. Data/Media management includes a plan for storage/retrieval of rich media such as image files, audio, and video. For reference purposes, for data to be considered information, its usage context, and preferably the corresponding set of metadata, should be available with the data.
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| Database Applications Development |
Database applications development involves creating software applications that make use of Data Base Management Systems (DBMS) such as, but not limited to, Oracle, DB2 or SQL Server.
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| Deployment Management |
Deployment is an outward movement of an item or body from its initial location to an extended region in an effort to accomplish a special purpose or mission. Deployment Management is all of the organizational procedures, processes, and actions related to the relocation of personnel and/or materiel to desired operational areas.
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| Design & Execution of Computer-generated Imaging Training |
Virtual trainers are high fidelity man-in-the-loop simulations that replicate in complete detail the operation and system actions of ground, air, water and space vehicles such as aircraft, tanks, trucks, ships, or submarines.
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| Design/Specifications for Information Dissemination |
Design and develop specifications for a process/system that will allow an organization to distribute information across internal and external organizations.
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| Design/Specifications for Information Systems |
Specifications for Information Systems are the high-level business requirements and conceptual designs that represent the customer’s needs and expectations in regard to a new system. Areas included in the specifications are: system functionality, interfaces, security, data access, flow and conversion and technology (including hardware).
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| Desktop Support |
Desktop Support provides desk-side service to solve customer issues that cannot be solved either remotely or via telephone contact with a Service Desk.
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| DoDAF Based Operational & System Architecture Design and Development |
DoDAF Based Operational & System Architecture Design and Development is the creation or development of integrated architectures that meet the functional requirements of the customer and are compliant with the DoDAF guidelines and restrictions.
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| Earned Value Management |
Earned Value Management (EVM) provides a standard means of objectively measuring work accomplished by integrating cost, schedule and technical performance into one set of metrics so that effective comparisons can be made. EVM utilizes management techniques that relate resource planning to technical cost and schedule requirements. All work is planned, budgeted, and scheduled in time-phased "planned value" increments constituting a cost and schedule measurement baseline.
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| Functional Requirements Decomposition |
Functional Requirements Decomposition is an integral step in the Project Life Cycle Analysis Phase that provides a detailed breakdown of an intended solution’s functionality and method of performance. This involves transformation of the stakeholders’ desired outcome(s) by breaking down those desires into detailed requirements and developing specifications for the solution.
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| Gap Analysis |
Gap Analysis is the process of identifying and evaluating the differences between a business' current actual operational procedures and expected or planned operational procedures. The actual operational procedures are typically un-documented while expected or planned procedures are typically documented. As gaps are identified they are evaluated for impact on the associated process objectives and corrective actions are devised as necessary.
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| Independent Verification and Validation (IV&V) |
Independent Verification and Validation (IV&V) is performed by an independent third party, and includes review and evaluation of all of the elements within the program lifecycle, with a focus on testing the product to ensure that it fulfills all of the defined requirements and performs as expected. An IV&V team is a major risk mitigation activity that the customer may use to ensure that the development team (whether internal or another contractor) has indeed provided services as expected and the product that works as required
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| Information and Knowledge Engineering |
Information Engineering is an integrated set of methodologies and products used to guide and develop information processing within an organization. Knowledge Engineering is managing IT architectures and knowledge systems: metadata, databases, expert systems, decision support, and data mining systems to build business value from data
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| Information Technology Capital Investment Planning |
Information technology (IT) capital investment planning is a structured process for evaluating and managing risks associated with information technology capital expenditures thereby maximizing the return on investment. It encompasses the assessment, selection, and management of the IT capital investment portfolio, and incorporates the minimum criteria and disciplines to be applied when considering a particular IT investment.
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| Information Technology Cost & Schedule Management |
IT Cost & Schedule Management is a disciplined approach to planning, applying and controlling funds, personnel, and physical resources to achieve a desired result. Management disciplines for cost, technical, schedule and risk management are deployed to achieve optimal resource utilization and attain program/project objectives
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| Information Technology Strategic Planning Program Assessment and Studies |
Information Technology Strategic Planning Program Assessment and Studies are economic, technology and/or strategic evaluations that assist agencies with all enterprise-wide aspects of resourcing, planning, engineering, fielding and operating IT systems.
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| Information, Systems, Data, and Physical Security (ISDPS) |
Information Security is an integration of requirements, policies, and procedures established to protect the confidentiality, integrity, and availability of information at the application, data, data transport and physical levels.
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| Instructional Design and Modeling & Simulation |
Instructional Design is the systematic development of instructional specifications using learning and instructional theory to ensure the quality of instruction. Modeling and Simulation is a simplified representation of a system at some particular point in time or space intended to promote understanding of the real system and simulation is the manipulation of that model in such a way that it operates on time or space to compress it, thus enabling one to perceive the interactions that would not otherwise be apparent because of their separation in time or space.
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| Integrated Solutions Management |
Integrated Solutions Management incorporates management and technical support for research, analysis, recommendation, and documentation of systems integration issues, strategies, and approaches.
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| Internet/Intranet/Web Applications |
A web application delivers services over the Internet or Intranet via the World Wide Web usually using http/https and TCP/IP protocol. Web applications are stored on a server and delivered using a thin client (web browser). A Web application is usually a three-tier structure, comprising a User Service tier (allowing user access to the application), a Business Service tier (allowing the user to carry out complex activities) and a Data Service tier (allowing data storage and retrieval).
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| Intrusion Detection |
Intrusion Detection is the monitoring of Intrusion Detection Systems (IDS) in diverse physical/geographical locations.
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| IT Strategic Planning |
Information Technology Strategic Planning (ITSP) is a business-centric process which enables an organization to identify and plan IT investments that are consistent with and in support of the organization's business direction and priorities. The outcome of this process is to identify the desired future state of IT, along with an annual roadmap identifying the tactical initiatives. The future state definition is supported by the assessment of the IT technology evolution. The initiatives identified in the roadmap, are multi-year, tactical next steps required to achieve the desired future state
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| Knowledge Engineering/Management |
Knowledge Management (KM) is a process that attempts to consciously and comprehensively gather, organize, and store knowledge and experiences of individual workers and groups within an organization and make this information searchable and retrievable by others in the organization. Knowledge Engineering is developing technological support that enables knowledge sharing, by providing a data store, search engine, collaboration tools, and creating processes for transferring and disseminating knowledge.
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| Legacy Application Modernization |
The processes of transitioning systems from as-is environments to a more up-to-date environment while maintaining or improving system performance and availability.
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| Legacy Systems Maintenance |
Legacy systems maintenance refers to the activities necessary to ensure a reliable, highly available, and secure hosting environment for mainframe application systems.
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| Licensing Support |
Licensing Support makes use of a data repository that contains the status, terms, relationships and other information related to software licenses. Licensing support ensures that the terms and conditions are fulfilled and that appropriate services (maintenance agreements) are in place for each license. Mainframe software licenses, server software licenses and desktop software licenses are all included in this offering.
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| Management/Administrative Support/Data Entry |
Management/Administrative support is defined as those activities that include support services such as personnel, budget, purchasing, data processing which support or facilitate the service programs of the agency; and also can mean any work assisting an administrator through office management, clerical supervision, data collection and reporting, and workflow/project tracking. Data entry is the process of entering data into a computerized database or spreadsheet.
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| Market Research |
Market Research provides information used to gain an understanding of industry trends, vendors, technologies, products, and services.
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| Measuring Return on Investment |
The Return On Investment (ROI) calculation is the vehicle utilized to qualify and quantify a strong business case to support specific programs cost benefit positioning. The purpose of an ROI analysis is to compare invested dollars vs return on invested capital (ROIC) to quantify a strategy to support approval of a program and ultimate benefits derived from that program implementation.
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| Network and Telecommunications Infrastructure Management/Support |
Network and Telecommunications Infrastructure (NTIM) Management is the controlling, planning, allocating, deploying, coordinating, and monitoring of operations and resources needed to provide Local Area, Wide Area, and Metropolitan Area Networks, Wireless Networks, as well as, the telecommunications services infrastructure.
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| Network Computing |
Network Computing is a technology using inter-connected desktops, servers, smart devices, and mobile devices, to perform computing service rather than single computer or server. As distinct from stand-alone computing, this term denotes computers working collectively over a network.
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| Network Management |
Network management is the execution of the set of functions required for controlling, planning, allocating, deploying, coordinating, and monitoring the resources of a network.
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| Network Support |
Network support is the day-to-day activity needed to keep the computer network operational. This includes monitoring the network performance and utilization, maintaining and upgrading network components, and taking whatever steps necessary to keep the network running smoothly
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| Office Automation Support Office |
Automation Support are the techniques and tools used for the automation of office activities, in particular, the processing and communication of text, images, and voice.
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| Performance Benchmarking |
Benchmarking is a process of identifying, learning and adapting "Best In Class" practices from other organizations
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| Performance Measurement |
Performance Measurements are a combination of metrics used to evaluate and report the effectiveness, quality, or impact of services being provided
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| Product Integration |
Product integration is the methodology for successful incorporating a new technology into existing systems. Integration of new or revised technologies into an existing system must be vetted through a carefully structured process of testing to resolve any negative impacts that might result from its incorporation.
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| Program Assessments and Studies |
Program assessments and studies validate program performance and effectiveness, and are key to effective performance management. These assessments and studies provide benchmarks against industry standards, best practices, and past performance.
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| Property Management |
Property Management encompasses the ability to acquire, track, deploy, and account for material assets.
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| Reliability and Maintainability |
Reliability and maintainability are correlated measures of system availability. Reliability is a measure of the confidence that a system will perform its required functions under stated conditions. Maintainability is a measure of the ease with which a system or component can be modified to correct faults, improve performance, or adapt to a changed environment.
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| Remote Monitoring |
Remote Monitoring provides a consolidated and integrated view of server, network device and application system event information and metrics data that spans the entire enterprise. This allows management and support teams to rapidly assess and understand current status and focus resources to mitigate problem areas before the issue impacts the customer business or mission
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| Remote Monitoring/Intrusion Detection |
Remote Monitoring/Intrusion Detection is the centralized monitoring of Intrusion Detection Systems (IDS) in diverse physical/geographical locations.
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| Requirements Analysis |
Requirements Analysis is the determination of system/software specifications based on analyses of customer needs, objectives, missions, and constraints. Requirements analysis strives to capture all functions that a system/software must be capable of performing. Requirements analysis includes definition, documentation, and validation.
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| Reverse Engineering |
Reverse Engineering is the process of analyzing an existing system to identify the system’s components and their inter-relationships, and to create alternative representations of the system or to rework system capabilities while leveraging existing functions and features. This is frequently done to enable the documenting systems that have missing or non-existent documentation and source code, or which use out-dated and non-supported technology.
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| Risk Management |
Risk management provides processes and mechanisms to identify, assess and mitigate risk while seizing business opportunity. This facilitates value creation by enabling management to deal effectively with uncertainty, explicitly consider risk in investment decisions and minimize risks to achieving entity objectives.
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| Seat Management |
Seat Management is a pricing approach to delivering end user computing services under a single offering with a fixed fee per user or "per seat" for the equipment and services provided. Seat management is customizable to meet service support requirements for the various business units and class of user across an agency or organization. It allows vendors to provide a menu of services and level of support and bill appropriately.
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| Security Architecture Design |
Security Architecture Design is the planned inclusion of specific security controls to be integrated within the system architecture.
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| Security Hardening |
Security Hardening is the application of techniques to protect systems and applications by applying four principles of defense: 1) identification of how a system will actually be used (systems role); 2) applying security policies, patches and hot-fixes; 3) disabling unnecessary functionality; and 4) testing the system to ensure continued functionality as required.
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| Service /Help Desk |
The Service Desk is a centralized call center providing first contact resolution of issues with end-users and serves as a hub to assign, track, and document problem resolutions. It is designed to serve as the Single Point of Contact (SPOC) to end-users for problems, questions, or requests and is responsible for "cradle-to-grave" ownership of end-user issues
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| Simulation and Modeling/Prototyping |
Simulation and Modeling (S&M) is a technique/process of imitating a real-world process, operation, or entire enterprise aided by data analysis and mathematical formula representations. Developing prototype products demonstrates selected portions of desired functionality within an environment that approximates the target production system. Prototyping is the development of a quick iteration, sometimes a mockup or demo product, which demonstrates capabilities of a full design.
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| Software / Middleware Development |
Middleware enables different business applications to work together, regardless of their platform, data formats, or physical location on a network. Software middleware involves developing code that provides connectivity between data or processes running on one or more computers.
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| Software Engineering |
Software engineering is the application of systematic, disciplined, and quantifiable approaches to the development, operation, and maintenance of software. The software engineering discipline spans software requirements specification development, software analysis and design, software development and test.
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| Software License Management |
Software License Management is a process to identify, control and audit the information required to manage software licenses by defining and maintaining a database of the status, terms, relationships and other information needed to efficiently and effectively manage the licenses. Management of mainframe software licenses, server software licenses and desktop software licenses are all included in this offering.
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| Software Life Cycle Management |
Software Life Cycle Management defines control measures for software development and transition of a software project from one step to the next in the process: requirements analysis, architecture and design, code and unit test, acceptance testing, configuration management, defect or problem management, deployment and operations/maintenance.
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| Source Data Development |
Source Data Development is identifying and obtaining data from multiple disparate systems and the aggregation of that data to a different interface/system. It requires an understanding of the availability of data and the context of data at the source, as a potential data resource for an alternate system. Solutions in the source data domain provide for access of information from multiple systems to develop an accurate, unified view of the enterprise.
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| Statistical Analysis |
Statistics is a science of collecting, analyzing, presenting, and interpreting data. Statistical analysis is to analyze data gathering from process and functional operation areas using well defined statistical methodologies and techniques
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| Strategic Enterprise IT Policy and Planning |
Strategic IT Policy and Planning institutes the direction and controls for the IT organization. It includes the elements required to support the development and maintenance of standards and processes to ensure that technologies at each layer of the IT architecture are acquired, configured and operated in accordance with the guidelines.
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| System Certification and Accreditation (C&A) |
A comprehensive assessment of the management, operational, and technical security controls in an information system, made in support of system certification and security accreditation, to determine the extent to which the controls are implemented correctly, operating as intended, and producing the desired outcome with respect to meeting the security requirements for the system
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| Systems Development and Software Maintenance |
Systems development includes a structured approach to gathering requirements, developing and testing within an overall systems engineering process for the software lifecycle. Software maintenance is the modification and enhancement of operational software products.
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| Systems Integration |
Systems Integration provides the ability to make disparate business applications work together and/or share data, obtain the benefits and resolve any negative impacts that might result from broader use.
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| Systems Programming |
Systems Programming is the design and implementation of system software that optimizes the relationship between the application software and the architecture of the machine it is designed to support. Central features and functions specific to an Operating System (OS) regarding basic functions such as input/output, files, directories, file systems, etc. and taking advantage of higher level procedures/calls available.
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| Technology Insertion |
Technology Insertion is the incorporation of new technology into an existing environment in order to receive the tactical and strategic advantages that the new technologies bring to help achieve organizational business goals and objectives.
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| Test and Evaluation |
Test and Evaluation is a formal process for performing all aspects of examination to verify that all system requirements have been met and perform as expected. Phases of testing include unit testing, string testing, integration testing, system testing, security testing, acceptance testing, regression testing and operational testing.
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| User Education and Training |
Education and training are means to communicate or transfer knowledge. Education is a process of acquiring knowledge and may occur formally or informally (i.e. on-the-job). Formal training is delivered via a structured Program of Instruction (POI) tailored for the end user, the system administrator, or the technical support staff for an IT system.
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| Video Teleconferencing/Secure Video Teleconferencing |
Video Teleconferencing (VTC) is the bilateral transmission of synchronized image (video) and speech (audio) between two or more locations. This is accomplished with the use of cameras, video displays, video codecs, and video bridges that can support point to point or point to multipoint conferencing. Secure Video Teleconferencing is achieved by encrypting the video signal before transmission and decrypting upon receipt.
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| Video Teleconferencing/Secure Video Teleconferencing |
Video Teleconferencing is the bilateral transmission of synchronized image (video) and speech (audio) between two or more locations. This is accomplished with the use of cameras, video displays, video codecs, and video bridges that can support point to point or point to multipoint conferring. Secure Video Teleconferencing is achieved by encrypting the video signal before transmission and decrypting upon receipt.
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| Voice over Internet Protocol (VoIP) |
Voice over IP (IP Telephony or Internet telephony) refers to technology that enables routing of voice communications over a general-purpose cell or packet-switched networks instead of the transmission using the traditional dedicated, switched circuits.
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| Wargaming, Experimentation, Scenario Design & Execution |
Wargaming, Experimentation, Scenario Design & Execution is the process and tools to create simulations and models of perceived conflicts between multi-sided opponents at the campaign level or tactical level based on defined regulations and concept of operations.
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| Web and Computer Systems Decision Support Tools |
Decision Support Systems (DSS) are computer program applications that analyze business data and present it so that users can make business decisions more easily. It is an "informational application" (to distinguish it from an "operational application" that collects the data in the course of normal business operation). A DSS can be configured to target different vertical industries as well as different functional areas within a corporation or enterprise such as executive management, financing, human resource, sales and marketing
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| Web Enabled Applications Development |
A web enabled application is an application delivered to users from a web server over a network such as the internet or an intranet.
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| Wireless Networking |
The term wireless networking refers to technology that enables two or more computers to communicate using standard network protocols, but without physical connections. This can include planning, designing, procuring, building, testing, deploying, implementing, maintenance, and operation of one or more of various technologies such as infrared, RF, microwave, satellite, and laser to serve as the carrier or physical layer. The most widely used implementations are based on IEEE’s 802.11x standards.
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| Workflow Analysis |
Workflow Analysis is a structured approach to evaluating individual detailed sub-tasks that when combined constitutes a complete work process. Workflow Analysis takes multiple interrelated factors into consideration when evaluating the efficiency and effectiveness of work process design including organization structure, job responsibilities, work environment, and information technology.
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Capabilities |
Locations |
Contract Vehicles
